Privacy Policy

Privacy Policy for Prowire Vandalia, a division of Prowire Inc.

Last Updated: January 13, 2025

This website (“Website,” “we,” “our,” or “us”) respects your privacy and is committed to protecting any information you provide when visiting our website or contacting us by phone.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using this website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Date and time of visits
• Referring websites
• General geographic location

This information is collected through cookies, analytics tools, and similar technologies to help us improve our website and services.

Information Collected Through Phone Calls

If you call a phone number displayed on our website, we may collect information associated with your call, including:

• Phone number
• Call date and time
• Call duration
• Caller ID information
• Call recordings (where permitted by law)
• Information voluntarily provided during the call

Calls may be routed through third-party telecommunications, call-tracking, and customer communication platforms used to facilitate and manage inbound communications.

2. HOW WE USE YOUR INFORMATION

We may use information collected to:

• Respond to inquiries and appointment requests
• Provide customer service
• Improve our website and services
• Analyze website traffic and performance
• Monitor and improve call handling and customer experience
• Comply with legal obligations
• Protect against fraud, abuse, or unauthorized activity

3. CALL TRACKING AND THIRD-PARTY SERVICE PROVIDERS

We may use third-party service providers for:

• Call routing
• Call tracking
• Telecommunications services
• Website analytics
• Website hosting

These providers may process information on our behalf solely to provide services necessary for operating our business.

We do not sell personal information to third parties.

4. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• Remember visitor preferences
• Measure website traffic
• Analyze website performance
• Improve user experience

You may disable cookies through your browser settings, although some website features may not function properly.

We may use third-party analytics providers such as Google Analytics to better understand how visitors interact with our website.

5. HOW LONG WE KEEP YOUR INFORMATION

We retain information only as long as necessary to:

• Provide services
• Maintain business records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

6. HOW WE PROTECT YOUR INFORMATION

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. CHILDREN’S PRIVACY

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we learn that information has been collected from a child under 13, we will take reasonable steps to delete that information.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Accessing information we maintain about you
• Requesting correction of inaccurate information
• Requesting deletion of personal information when legally permissible

To exercise applicable privacy rights, please contact us using the information provided on our website.

9. DO-NOT-TRACK SIGNALS

Some web browsers offer a Do-Not-Track (“DNT”) setting.

Because there is currently no universally accepted standard for responding to DNT signals, our website does not currently respond to such browser settings.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of those changes.

11. SMS/TEXT MESSAGING PRIVACY NOTICE (10DLC COMPLIANCE)

If you provide your mobile phone number and opt in to receive text messages from us, you consent to receive SMS communications related to our services, customer support, appointment reminders, notifications, and promotional communications where applicable.

SMS Consent and Data Sharing

Mobile contact information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Any section of this Privacy Policy discussing the sharing, disclosure, transfer, or sale of personal information does not apply to mobile phone numbers collected for SMS communications or SMS opt-in consent. Such information will not be shared with any third party or affiliate for marketing or promotional purposes.

We do not sell, rent, or otherwise distribute mobile phone numbers or SMS consent information to third parties for their marketing purposes.

Types of Messages

Depending on your relationship with us, you may receive:

• Appointment reminders
• Service updates
• Customer support messages
• Account notifications
• Promotional messages (where consent has been provided)

Message Frequency

Message frequency varies depending on your interactions with us and the services you request.

Message and Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

to any text message received from us.

After opting out, you will no longer receive SMS communications except as required to complete an ongoing transaction or as otherwise permitted by law.

Help Instructions

For additional assistance, reply:

HELP

to any text message received from us.

Consent Not Required

Consent to receive text messages is not a condition of purchasing any goods or services.

Updates

We reserve the right to modify or discontinue our SMS messaging program at any time. Any material changes will be reflected in updates to this Privacy Policy.